Return Policy

Candelunel™
We want customers to feel comfortable when shopping with our store.
If an item arrives with a problem or does not match the order information, you may contact us for review.
Return-related requests should be submitted with sufficient detail so our team can evaluate the situation clearly.
Candelunel™ is operated by Xinxian Yingshuo Electronic Trading Co., Ltd.
To help us process a request, please provide your order reference, the item involved, and a short explanation of the issue.
Items should be returned in appropriate condition where applicable, and return approval may be required before sending a product back.
Products showing misuse, intentional damage, or handling inconsistent with normal inspection may not qualify for return review.
If a return is accepted, we will provide the next steps based on the nature of the request.
We aim to handle return matters fairly, consistently, and in alignment with store policy.
If you are unsure whether your situation may qualify, please contact support first so we can guide you.